When developing my research at Manchester Business School, I realised that Service has so many interesting fields!

I decided to participate in the Service Science Management Engineering Network UK. There are lots of information about Service Science, there:

http://www.ssmenetuk.org/download.asp

You can access the glossary about Service Science, at http://www.ssmenetuk.org/keyreading.asp

From the contact I have to Service Innovation and Service Research, I decided to collect some articles that can help to drive Service Innovation in Brazil.

I have also founded the Service Reseach Innovation Group – Brazil, used Linked In.

The main documents about Service are here:

http://api.adm.br/wiki1/index.php?title=Pesquisa_em_Servi%C3%A7os_-_Service_Research

Each article can be accessed using my Wiki page:

• 1 Service-related Glossary (Cambridge Service Alliance)
• 2 Service Innovation Methodologies I
• 3 Service Innovation Methodologies II
• 4 Global Information Technology Report 2013
• 5 Skills and competences supporting service innovation – a literature review.
• 6 Factors Influencing Service Complexity: The Perspective of Servitized Manufacturers
• 7 Service Disciplines: Who does What, When, Where and How?
• 8 Service Innovation, Engineering, and Quality – A Research Perspective
• 9 Succeeding through Service Innovation: a service perspective for education, research, business and government
• 10 Innovation in Services. DTI OCCASIONAL PAPER NO. 9. JUNE 2007
• 11 Blog – Cambridge Service Alliance
• 12 Service Science Management and Engineering Net UK
• 13 Service Research and Inovation Institute (SRII)
• 14 Service Innovation, Engineering, and Quality (SRII)
• 15 Dissertação de Mauricio Manhaes – A A INOVAÇÃO EM SERVIÇOS E O PROCESSO DE CRIAÇÃO DO CONHECIMENTO: uma proposta de método para o design

2014

In 2014 I am still interested to know more about Service Science, Service Engineering and Service Systems. I will list some other websites below:

• The Center for Services Leadership (CSL) youtube channel, from W. P. Carey School of Business, Arizona State University (ASU)  http://www.youtube.com/channel/UCvhRlwZL0jBgwNGRZGXqGnw?feature=watch .