Service Analytics seems to grow and to be more and more used in many different fields, beyond education. For example, Public Service and Health. So that I am interested to develop more this field, to apply some studies in UK and in Brazil.

“Service Analytics describe all processes of capturing, processing, and analyzing data taken from a service system – in order to improve, extend, and personalize the service provided and to create new value for both the provider and the customer.”

“The modern view on services focuses on the co-creation of value between providers and customers—leveraging knowledge, skills, and resources of both partners from an overall system point of view. In most service systems, however, the service providers have no access to data related to the service usage by their customers. On the other hand, an increasing volume of data will be collected either by the users/customers themselves (e.g. through mobile/smart phones) or by technologies like smart metering in energy services, telematics in automotive and mobility services, RFID in logistics, condition sensors usage in engineering, or data capture solutions in healthcare.”

Source: www.hicss.hawaii.edu/HICSS_48/Tracks/DA/DAServiceAnalytics.pdf
Some actions I have been taken to spread out Service Analytics concepts and techniques:

1.     I have created the Twitter hashtag #ServiceAnalytics
2.     I have launched a content curation service, called Service Analytics News – Ilan Chamovitz. You can see at http://api.adm.br/analytics
3.     I am adding a twitter collection here, as follows.
4.     I am collected articles and reading books about Service Analytics, Service Systems, Service Science, Service Design. Some times I also include literature from analytics and big data.
5.     I am expanding my network, specially in LinkedIn, with people who like, study, teach and research analytics and service analytics.

Here is the last issue: