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Some text mining references
Mining and summarizing reviews - Bing Liu - http://manoa.hawaii.edu/ccpv/workshops/BingLiu.pdf
Paper - Minqing Hu and Bing Liu - http://www.google.co.uk/url?sa=t&rct=j&q=minig%20and%20summarising%20reviews&source=web&cd=1&cad=rja&ved=0CCcQFjAA&url=http%3A%2F%2Fciteseerx.ist.psu.edu%2Fviewdoc%2Fdownload%3Fdoi%3D10.1.1.76.2378%26rep%3Drep1%26type%3Dpdf&ei=5eBaULqbDMam0QXoy4HQAg&usg=AFQjCNF7iih4U3cvgUz01siIn48jAlXFYA
National Centre for Text Mining - http://www.nactem.ac.uk/software.php
About Carta SUS
Source [1]
Letter SUS is a letter-response created by the Ministry of Health to SUS users can assess the care and services provided in public hospitals and units financed. The goal is to strengthen the collaboration and control the population in managing, communicating, monitoring, inspecting, monitoring and evaluating hospital admissions and highly complex procedures performed by SUS. The correspondence is sent within 90 days after the procedure.
For the General Ombudsman SUS, Luis Carlos Bolzan, the Charter SUS emerged as an instrument of rapprochement between the state and Brazilian citizenship. "The document contributes to access and qualification services provided by UHS to the Brazilian population, giving greater transparency to the management of the NHS and strengthening of social control," he says.
The letter contains the data of the citizen, and in which he had hospital treatment, the procedure performed and the value that SUS paid for this procedure. To help further qualify the Health System, there are five questions of the questionnaire to know the satisfaction of citizens about the service. That part is detachable and can be sent free of charge to the Ministry of Health, which partnered with the Postal Service for these posts. If citizens find differences between the information contained in the Charter SUS regarding procedures, hospital admission, amounts paid by the Ministry of Health or hospitalization, you may contact the phone with 136 of the Ombudsman SUS / MS and register the complaint (toll free) or if you prefer, you can access the electronic address of the Ombudsman SUS / MS: www.saude.gov.br / ombudsman.
It is noteworthy that every procedure performed by SUS is free. Owner Nersa knew that after he received the letter SUS. In case of termination of possible irregularities in service delivery, will be open audit procedures to ascertain whether there were inadequacies in the service to users or embezzlement. And there's news! The Ombudsman General SUS, Luis Carlos Bolzan says that from October correspondence will also be sent to those who had some sort of procedure of high complexity by SUS, but not necessarily require hospitalization. "How, for example, patients who undergo hemodialysis," he explains.
Since January the letters are being sent monthly to all who passed through hospitalizations and procedures of high complexity. Already been sent over five million matches to the whole country and the Ministry of Health has already begun to take steps to correct the complaints received from users and qualify the services rendered by SUS.
Translation - Google - [2]
Users receive call letter for assessing the SUS
See the first letter [3]
January 25, 2012
The Ministry of Health yesterday began sending the Letter SUS , a sort of letter-response to SUS users to know about the care and treatment during hospitalization. It's another form of the Ombudsman SUS evaluate through suggestions, criticisms and complaints service quality of the Unified Health System (SUS) .
The letter contains the data of the citizen, and in which he had hospital treatment, the procedure performed and the value that SUS paid for this procedure. And to qualify the entire Health System, there are five questions of the questionnaire to know the satisfaction of citizens about the service. That part is detachable and can be sent free of charge to the Ministry of Health, which partnered with the Post for these posts.
In this first installment being posted 648,000 letters to users who were hospitalized in the SUS beds last September. The director of the Department of Ombudsman SUS, Luis Carlos Bolzan, emphasizes the importance of the new medium: "It is another tool that the Ministry of Health makes available to allow people to monitor and evaluate the service quality of it. This also strengthens the social control of the population about the service received and is another way to ensure transparency in public management SUS ".
The unanswered SUS letters
Sorce (translated by Google) [4]
By UNIAD Monday, July 2, 2012 18:22
Mail Braziliense
Evaluation of system services by mail has difficulties with little participation from users. Only 1% of recipients completed the questions
The Ministry of Health spent approximately $ 5 million to send 3.7 million letters to patients who were treated by the National Health System asking them to rate the service provided. The SUS Charter was presented at the end of last year by Minister Alexandre Padilha ombudsman as an instrument of active, able to take the folder to close the citizen, but, so far, less than 1% of recipients responded to the questions of the government. Each of the 35,000 responses received cost around £ 140,000 to the public coffers.
The method is not new - it has been used in the management of former minister and current pre PSDB candidate to mayor of São Paulo, José Serra - but faces criticism. The fact that the questions regarding satisfaction are extensive and coincide with a recent survey on the subject can, according to vice president of the Brazilian Association of Collective Health (Abrasco), Ligia Bahia, have weakened the purpose of the survey. "This letter is not so much objectivity, it makes one question objectively. Poll has to be objective, short and small," he says. In 1999, letters with a very similar content were also sent to those who had been hospitalized. The low number of responses in this issue of the letter illuminates a warning regarding the type of recipient to respond. "You can not have a march critical to evaluate what kind of information the ministry is responding. You never know if it's just who think who think good or bad. You never know what kind of policy can be generated from these letters is not have a chance. " The researcher, however, stresses that the method itself is interesting because it offers rapid response. "Just get the result and paste into good public policy." Defense Although not ask any questions directly to the patient, the director of the ministry's ombudsman, Luiz Carlos Bolzan says that the instrument has provided good answers. "We have received numerous expressions of people returning information that would not have otherwise. Hundreds of people called to say they were not admitted to hospital said, who did the procedure and other irregularities, such as paying for a service that SUS also paid "he warned.
Although the report folder that received 35,000 responses, Bolzan says this number reaches 250,000, or 6% of total letters sent. According to him, the amount is significant and gives a very clear picture of the situation in the country SUS. In his opinion, this information is immeasurable. "Whatever the amount spent on the cards, it is much lower than what we find abnormalities, both against the right of the SUS not be charged as a possible deviations." He points out that the user need not pay for the quiz, just go to the point of Posts, the ombudsman of the ministry or the web page of the letter.
To operate the instrument, an agreement was signed between the post office and a graphical output of material, with a monthly value estimated at $ 1 million, but varies according to the number of hospitalizations and that has turned around U.S. $ 800 000. At the time of release of the material, the minister said that the letter would serve to encourage hospitals treating people well and could encourage actions in hospitals that have a low quality of care. For cases of irregularity, the promise is that they will be installed audits to ascertain whether there was embezzlement or misapplication of public funds.
Carta SUS - image
